Emotional Intelligence Learning Pvt. Ltd.

1. Privacy Policy

1. Information We Collect

We may collect:

a. Personal Information

• Name
• Phone number
• Email
• Address
• Date of birth
• Information relating to minors is collected only with verifiable parental or guardian consent and is processed strictly for service delivery purposes.

b. Educational / Personal Details

• Academic history
• Career preferences
• Challenges shared during sessions
• Assessment results

c. Technical Information

• Device & browser details
• IP address
• Usage analytics

2. How We Use Your Information

To:

We use personal information for the following purposes:

• Deliver counselling, guidance, assessments, and learning services
• Personalise programs and improve user experience
• Communicate regarding sessions, programs, updates, and support
• Maintain internal records and program administration
• Comply with legal, regulatory, and contractual obligations
• Prevent misuse, fraud, or unauthorised access

We do not sell or rent personal data.

3. Confidentiality

All session discussions and personal information are confidential.

Information may only be shared:

• With written consent
• When required by law
• To prevent immediate risk of harm to the user or others, where disclosure is necessary and permitted under applicable law

4. Data Security

We implement reasonable technical and organisational security measures to protect personal data from unauthorised access, misuse, alteration, or disclosure. While no digital platform can guarantee absolute security, we take appropriate steps to safeguard user information in accordance with applicable law.

5. Third-Party Services

We may use third-party platforms (payment gateways, analytics tools, communication apps). Each follows its own privacy policy, and the company is not responsible for their practices.

6. User Rights

Users may request:

• Access to their personal data
• Correction or updating of inaccurate data
• Deletion of personal data, subject to legal and contractual obligations
• Withdrawal of consent for communications, where applicable

Requests may be submitted in writing to the contact details provided in clause 10 below and shall be addressed within a reasonable time, in accordance with applicable law.

7. Data Retention

Data is retained as long as necessary for:

• Service delivery
• Legal compliance
• Internal documentation

Afterward, data is securely anonymised or deleted.

8. Use of Media & Testimonials

We may request permission to use photos, videos, or testimonials for promotional purposes. No media will be used without explicit consent.

9. Updates to Policy

This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory, or operational requirements.

Any updates will be published on the Company’s official platforms. Continued use of the services after such publication shall be deemed acceptance of the updated Privacy Policy, to the extent permitted by applicable law.

Where required under applicable law, users will be notified of material changes and consent will be obtained accordingly.

10. Grievance Redressal

For any privacy-related concerns, data requests, or grievances, users may contact:

Emotional Intelligence Learning Pvt. Ltd.
Email: emotionalintelligenceltd@gmail.com
Phone: +91 92890 18096

Grievances will be addressed within a reasonable timeframe in accordance with applicable law.

2. Disclaimer

1. Not a Substitute for Medical or Psychological Treatment

We do not provide:

• Therapy
• Medical treatment
• Psychiatric diagnosis
• Emergency mental health services

Users requiring professional medical help should consult licensed experts.

2. Personal Responsibility

Guidance and recommendations are for self - awareness and growth. Users are solely responsible for their decisions and outcomes.

3. No Guaranteed Results

We do not guarantee:

• Emotional or behavioural changes
• Academic or career success
• Life transformation
• Psychological improvements

Results depend on user participation and individual circumstances.

4. Accuracy of Information

While we strive to provide accurate and up-to-date information, we do not warrant that all content will be free from errors or omissions at all times.

5. Educational Use Only

All materials are for learning and development, not medical or therapeutic use.

6. External Links

We are not responsible for third-party websites, content, or services linked from our platforms.

7. User Participation

Program effectiveness depends on user honesty, participation, and cooperation.

8. Limitation of Liability

To the maximum extent permitted under applicable law, the Company shall not be liable for:

• Emotional distress
• Financial or academic loss
• Missed opportunities
• Personal conflicts
• Life decisions made by the user

Users participate at their own risk.

9. Policy Changes

The disclaimer may be modified from time to time. Continued use of services after such modifications shall constitute acceptance of the updated disclaimer, to the extent permitted by applicable law.

10. Severability

If any provision of these Terms or policies is held to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be severed, and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

11. Force Majeure

The Company shall not be held liable for any delay or failure in performance due to events beyond its reasonable control including acts of God, natural disasters, epidemics, government orders, lockdowns, war, civil unrest, power failures, internet or technology disruptions, or any other force majeure events.

In such circumstances, the Company shall be entitled to suspend, reschedule, or modify the delivery of services without being liable for any refund or compensation, provided reasonable efforts are made to resume services once the force majeure event ceases.

This clause shall be subject to applicable law.