1. Privacy Policy

1. Information We Collect

We may collect:

a. Personal Information

• Name
• Phone number
• Email
• Address
• Date of birth
• Parent/guardian details (for minors)

b. Educational / Personal Details

• Academic history
• Career preferences
• Challenges shared during sessions
• Assessment results

c. Technical Information

• Device & browser details
• IP address
• Usage analytics

2. How We Use Your Information

To:

• Deliver counselling, guidance, and learning services
• Improve programs and user experience
• Provide communication and updates
• Maintain internal records

We do not sell or rent personal data.

3. Confidentiality

All session discussions and personal information are confidential.

Information may only be shared:

• With written consent
• When required by law
• To prevent potential harm

4. Data Security

We use secure systems, but no digital platform is 100% risk-free. We do not guarantee immunity from unauthorized access.

5. Third-Party Services

We may use third-party platforms (payment gateways, analytics tools, communication apps). Each follows its own privacy policy, and the company is not responsible for their practices.

6. User Rights

Users may request:

• Access to their data
• Data correction
• Data deletion (when applicable)
• Withdrawal of communication consent

All requests must be submitted in writing.

7. Data Retention

Data is retained as long as necessary for:

• Service delivery
• Legal compliance
• Internal documentation

Afterward, data is securely archived or deleted.

8. Use of Media & Testimonials

We may request permission to use photos, videos, or testimonials for promotional purposes. No media will be used without explicit consent.

9. Updates to Policy

Privacy policies may be updated periodically. Continued use of services indicates acceptance.

This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory, or operational requirements.

Any updates will be published on the Company’s official platforms. Continued use of the services after such publication shall be deemed acceptance of the updated Privacy Policy, to the extent permitted by applicable law.

Where required under applicable law, users will be notified of material changes and consent will be obtained accordingly.

2. Disclaimer

1. Not a Substitute for Medical or Psychological Treatment

We do not provide:

• Therapy
• Medical treatment
• Psychiatric diagnosis
• Emergency mental health services

Users requiring professional medical help should consult licensed experts.

2. Personal Responsibility

Guidance and recommendations are for self-awareness and growth. Users are solely responsible for their decisions and outcomes.

3. No Guaranteed Results

We do not guarantee:

• Emotional or behavioural changes
• Academic or career success
• Life transformation
• Psychological improvements

Results depend on user participation and individual circumstances.

4. Accuracy of Information

We strive to provide accurate information but cannot guarantee that all content is error-free or up-to-date.

5. Educational Use Only

All materials are for learning and development, not medical or therapeutic use.

6. External Links

We are not responsible for third-party websites, content, or services linked from our platforms.

7. User Participation

Program effectiveness depends on user honesty, participation, and cooperation.

8. Limitation of Liability

The company is not liable for:

• Emotional distress
• Financial or academic loss
• Missed opportunities
• Personal conflicts
• Life decisions made by the user

Users participate at their own risk.

9. Policy Changes

The disclaimer may be modified anytime. Continued use means acceptance.

10. Severability

If any provision of these Terms or policies is held to be invalid, illegal, or unenforceable, such provision shall be severed and the remaining provisions shall continue to be valid.

11. Force Majeure

The Company shall not be held liable for any delay or failure in performance due to events beyond its reasonable control including acts of God, natural disasters, epidemics, government orders, lockdowns, war, civil unrest, power failures, internet or technology disruptions, or any other force majeure events.

In such circumstances, the Company shall be entitled to suspend, reschedule, or modify the delivery of services without being liable for any refund or compensation, provided reasonable efforts are made to resume services once the force majeure event ceases.

This clause shall be subject to applicable law.

12. Arbitration & Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, the services provided, or the relationship between the user and Eighteen Years Grooming and Education Centre Pvt. Ltd., shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted by a sole arbitrator, appointed by the Company.

The seat and venue of arbitration shall be [City, State, India], and the proceedings shall be conducted in the English language.

This agreement shall be governed by and construed in accordance with the laws of India.

13. Governing Law & Jurisdiction

These Terms, policies, and all services provided by Eighteen Years Grooming and Education Centre Pvt. Ltd. shall be governed by and construed in accordance with the laws of India.

Subject to the arbitration clause, the courts at [City, State, India] shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms and services.