Emotional Intelligence Pvt. Ltd.

1. Terms & Conditions

Welcome to Eighteen Years Grooming and Education Centre Pvt. Ltd. By accessing our services, programs, website, or materials, you (“User”, “Student”, “Client”) agree to the following Terms & Conditions.

1. Purpose of Services

We offer educational and skill developmental services including:

• Life guidance
• Skill-building programs
• Personal growth and clarity sessions
• Educational and career counselling

These services are designed for personal development not medical or psychological treatment.

2. Eligibility

• Users must provide accurate personal and contact information.
• Users under 18 must have verified parental/guardian consent.
• The company reserves full rights to approve, decline, or discontinue any enrollment.

3. Use of Services

• All programs, content, and materials are for personal use only.
• Users may not copy, duplicate, distribute, publish, resell, or share any company materials without written approval.
• Any misuse, inappropriate behaviour, or policy violation may result in immediate termination of access.

4. Fees, Payments & Refunds

• All program fees must be paid in full prior to accessing services.
• Fees are strictly non-refundable except in:

• Duplicate payment
• Program cancellation by the company

• Digital materials, assessments, and online modules are non-refundable and non-exchangeable.
• Price revisions may occur and will be communicated when applicable.

5. Scheduling & Attendance

• Users must attend all sessions on time as per the schedule provided.
• Absences must be informed in advance.
• Missed sessions are typically not compensated, unless specially approved by management.
• Recording of sessions is strictly prohibited.

6. Confidentiality & Data Privacy

We maintain strict confidentiality of user information. We may collect:

• Personal details (name, phone, email, DOB, address)
• Session details & assessment results
• Technical data (device, usage, IP address)

We use this information for service delivery, quality improvement, and internal records. We never sell user data.

Information may only be shared:

• With user consent
• If required by law
• To prevent immediate harm

Users must also not share or record any confidential session content.

7. Code of Conduct

Users must:

• Maintain respectful behaviour toward trainers, staff, and participants
• Avoid harassment, abusive language, or discriminatory behaviour
• Follow trainer guidance and session rules
• Not disrupt sessions or misuse platforms

Violation may lead to suspension or termination without refund.

8. No Guarantee of Results

Our programs support personal and emotional development, but we do not guarantee:

• Life transformation
• Academic or career success
• Emotional or behavioural changes
• Psychological outcomes

Progress depends entirely on the user’s participation, honesty, and personal effort.

9. Intellectual Property Rights

All materials - videos, worksheets, assessments, curriculum, branding, and content - are the exclusive property of the company. Unauthorized copying, distribution, modification, or resale is strictly prohibited and may result in legal action.

10. Limitation of Liability

The company is not responsible for:

• Personal, academic, emotional, or financial decisions made by the user
• Emotional distress or behavioural outcomes
• Loss of income, opportunities, or academic performance
• Conflicts arising in personal or professional life

Users engage voluntarily and at their own discretion.

11. Termination of Services

The company may suspend or terminate access if:

• Policies are violated
• Misconduct occurs
• Payments are incomplete
• Confidential content is misused
• Sessions are disrupted

Upon termination, all access to materials and programs will be revoked. No refunds apply.

12. Amendments

We may update these terms at any time. Updated policies will be published on the Company’s official platforms, and continued use of services after such publication shall constitute acceptance of the revised policy.

2. Refund & Cancellation Policy

1. General Policy

All fees paid for programs, sessions, workshops, and digital products are non-refundable. Registration implies acceptance of this policy.

2. User-Initiated Cancellation

• Users must send cancellation requests in writing.
• No refund will be issued for voluntary withdrawal or discontinuation.
• Missed sessions will not be refunded.

3. Session Rescheduling

• Rescheduling requests must be made 24 hours in advance.
• Last-minute cancellations or no-shows will not be reconsidered.

4. Company-Initiated Cancellation

If the company cancels a session or program:

• A full refund may be provided OR
• Users may opt to shift to another program of equal value

Temporary delays or rescheduling do not qualify for refunds.

5. Digital Content

Payments for:

• Assessments
• Digital courses
• Study materials
• Online modules

are strictly non-refundable, as access is provided immediately after purchase.

6. Refund Exceptions

Refunds may be considered only for:

• Duplicate payments
• Genuine billing-related technical errors

All refund decisions are solely at the discretion of management.

7. Misconduct or Policy Violation

If a user is removed from the program due to misconduct or violation, no refund will be given.

8. Policy Modifications

The refund policy may be updated at any time and will be posted on official platforms.

Any such changes shall apply prospectively and shall not affect payments or services already availed prior to the effective date of such modification.

Updated policies will be published on the Company’s official platforms, and continued use of services after such publication shall constitute acceptance of the revised policy.

9. Contact

For refund or cancellation assistance, please contact us at:

Eighteen Years Grooming and Education Centre Pvt. Ltd.
18years.ltd@gmail.com
+91 92890 18096